ONLINE RETURN POLICY

If you don’t love your new glasses that you purchased online for any reason, you can return them for a full refund or replace them within 30 days from the day you received the eyewear.

How to return your online purchases

STEP 1

Please hold onto the box that came with your items. Make sure the eyewear is in original condition and undamaged.

STEP 2

Email customer service atonlineorders@cohensfashionoptical.com. Please include your order number and your reason for the return.

STEP 3

We will send you a return label free of charge and once we receive the item we will issue a credit to the original purchasing method.

How to return your in-store purchase

If you purchased your eyewear at one of our locations, please contact the store directly to discuss their return policy.

To find your store, please visit the store finder page.