Some information that You provide to Us may be considered “individually identifiable health information” and be subject to additional terms under the Health Insurance Portability and Accountability Act of 1996 (“HIPPA”). Please read our Notice of Privacy Practices Under HIPAA by clicking here.
PERSONAL INFORMATION THAT WE COLLECT
Types of Information: COHEN FASHION OPTICAL may collect Your personal information in connection with Your access to, use of, or Your submissions to the Website and Your consideration or purchase of any Products or Services offered by COHEN FASHION OPTICAL in connection with the Website. For example, We may collect personal information about You, such as:
- Your name, mailing address, email address, telephone number and, under some circumstances, Your date of birth
- Your account information, including the unique account password that you create to access Your User Account.
- Your history of transactions with COHEN FASHION OPTICAL, such as Your purchase, return or exchange of Products and Services, and the type, last four digits and authorization transaction ID for the credit card that You use pay for Products and Services.
- Your Order history on the Website, for example, information concerning Your Product selection, such as frame, type of lens, lens color, the eyeglass prescription that You upload, Your Pupillary Distance, or other information that we need to complete Your order.
- Information that You share as a result of Your public participation in the Website.
- Your Website, Products and Services history and preferences.
- Your IP address and information about Your browsing, search history and navigation on, to and from the Website.
We may also obtain additional information about You that may or may not be directly linkable to You. Examples include, but are not limited to, aggregate information, analytics information using cookie IDs, advertising segment information, advertising IDs/cookie or device information.
Sources of Information: COHEN FASHION OPTICAL collects information about You from a variety of sources, including:
- Directly from you: for example, when You create or access your COHEN FASHION OPTICAL User Account; purchase Products and Services from our Website; communicate with Us by email, phone or SMS text, such as in connection Your purchases, The Website, or Your Products and Services experiences; when You complete webforms; when You participate in surveys, reviews, sweepstakes or contests that may be available by COHEN FASHION OPTICAL or its partners or affiliates from time to time; or when You submit content for publication on The Website, such as for blogs, social media pages, product review pages, community events, etc.
- Indirectly from you: for example, by observing your actions on our Website, or through information we collect while providing Products or Services
- Directly and indirectly from your activity on the Website: for example, through Website portal or Website usage details that are collected automatically or through your inquiries or submissions on the Website
- From third parties:9 for example, from professionals that You authorize to provide Us with prescription information in order to complete Your purchases; third parties that assist COHEN FASHION OPTICAL to provide customer service or maintain The Website.
HOW WE USE THE INFORMATION WE COLLECT
COHEN FASHION OPTICAL may use personal information for a variety of COHEN FASHION OPTICAL’s business purposes and to the extent and manner permitted by law:
- To fulfill or meet the reason for which the information is provided. For example, to process Your payment and facilitate delivery of Products and Services, including order selection, processing, returns and/or renewals; to fulfil Your Order selection based on the information You provide to us, such as, regarding Your prescription, Pupillary Distance, preferences, etc.; to respond to Your questions or communications regarding COHEN FASHION OPTICAL, Our Products and Services, and Your COHEN FASHION OPTICAL account; to communicate with You regarding any changes to your account; and to otherwise process customer service functions;
- To carry out Our obligations and enforce Our rights arising from any contracts entered into between You and Us, including for billing and collections;
- To publish content on the Website, under some circumstances, such as when COHEN FASHION OPTICAL publishes testimonial comments or enables public participation forum by Users on the Website;
- To personalize Your Website experience and to deliver content and service offerings relevant to Your interests including via email or text message (with your consent, where required by law);
- To help maintain the safety, security, and integrity of our Website, services, databases and other technology assets, and business on behalf of COHEN FASHION OPTICAL and its Users;
- To investigate or prevent a violation of any individual’s contractual or other relationship with COHEN FASHION OPTICAL or where COHEN FASHION OPTICAL has a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of COHEN FASHION OPTICAL, its Users or the public, or to prevent or respond to any illegal, fraudulent or harmful activity;
- For testing, research, analysis, and product development, including to develop and improve our Website, Products and Services, and Your experience with the Website, Products and Services;
- For marketing COHEN FASHION OPTICAL Products and Services or Programs, including providing You, (via alerts, banner ads, postal mail, event registration, email and other notices) with information about offers, programs, products and services that COHEN FASHION OPTICAL believes may be of interest to You;
- At the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, or to establish, protect or exercise COHEN FASHION OPTICAL legal or other rights, to defend against a legal claim or as otherwise allowed by law or regulation;
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Users is among the assets transferred.
HOW WE SHARE INFORMATION
COHEN FASHION OPTICAL may share information about You to third parties for COHEN FASHION OPTICAL’s business purpose, such as with agents, contractors, service providers or affiliates who help Us operate the Website, assist with COHEN FASHION OPTICAL’s marketing, conduct business on Our behalf, or help Us complete a service You requested, such as processing your credit card payment or delivery of Products that You ordered. When We share information for a business purpose, We do so only to the extent required for Our business purpose and only as permitted by relevant law. We may also share personal information with third parties if you have directed and authorized Us to do so in connection with the Products and Services that COHEN FASHION OPTICAL provides to You.
COHEN FASHION OPTICAL may share personal information when required to do so by Federal or State enforcement officials, when state or federal law requires Us to do so (such as to comply with an inquiry from law enforcement officials), when ordered by a court or by other compulsory legal process or when We believe, in good faith, it is necessary for us to comply with its legal obligations or to investigate or prevent suspected illegal activities or fraud.
COOKIES, IP ADDRESSES and OTHER TECHNOLOGY
Browser Cookies: “Cookies” are small pieces of information that are stored by Your browser on Your computer’s hard drive. By placing a “cookie”, the web servers operated by COHEN FASHION OPTICAL and Our third-party service providers can remember and distinguish Your web browser over time. We use “cookies” for a variety of functions, such as authentication, other types of security, User logins, to enable collection of analytics information, to market Our Products to You, to optimize Our Website, and to personalize and customize Your experience with the Website. As one example, cookies enable Us to remember information You gave to Us so that you don’t have to reenter it each time You visit, such as in regard to Your account information, purchase history, and preferences. If You do not wish to permit “cookies” to be placed by Us, You should turn off or disable cookies on your browser or device. However, disabling cookies will also prevent the Website from being fully functional.
IP Addresses: COHEN FASHION OPTICAL maintains internal logs for Internal Protocol (IP) addresses. An IP address is a number that is automatically assigned to Your computer each time You access the Internet. Your IP address does not contain personally identifiable information. COHEN FASHION OPTICAL or its third-party service providers may collect IP addresses in order to conduct system administration, report aggregate information, conduct site analysis, and to detect improper use of the site. We sometimes use IP addresses to identify the general location of Your computer based on publicly available and third-party information. We may use IP addresses to market to You through internet marketing, mail or call campaigns, or online targeted, interest-based advertising.
Other Technical Information We Collect: In addition to using browser cookies to remember Your browser, COHEN FASHION OPTICAL also may use other technologies such as pixels, local shared objects (such as “Flash cookies”), and HTML5 local storage to collect information and remember your device. Some of the technical information We collect is the type of browser You use (such as Google Chrome, Internet Edge, Safari or Firefox), Your Internet protocol (“IP”) address, the name of Your Internet Service Provider (“ISP”), the version of Your operating system, the dimensions and resolution of your display, Your referrer URL (which is the URL for the website that you were viewing prior to visiting the Website), how You were directed to the Website, which specific pages You access on the Website, how long You view each page, the time and date You access our Website, and any other interaction You have with the Website or COHEN FASHION OPTICAL. Most, if not all this information is collected by third party service providers who assist COHEN FASHION OPTICAL in the operation and maintenance of its Website and to server its Users.
Your Options: Most popular Internet browser applications will allow You to configure the browser so as not to accept cookies. However, setting Your browser to reject cookies may, in certain instances, prevent You from taking full advantage of the Website and its capabilities, or cause some features of the Website to function improperly, slowly or not at all.
COHEN FASHION OPTICAL uses e-mail forms to allow Users to ask questions about COHEN FASHION OPTICAL, and Our Products, Services or Promotional Programs. We regularly send email order confirmations and email order updates to You after You have submitted an order. We may also send email promotions to You after you have submitted an order or filled out a form on the Website. You may opt-out of receiving future email promotions by clicking on the link provided in each email for that purpose.
While We make reasonable efforts to protect the personal information that You share with us, it is important to note that such e-mail messages are unsecured. Please consider the information You chose to include in any email You send. Should you choose to send your information via e-mail, You do so at your own risk. We recommend that if your communication is sensitive or contains personal information, You may want to send it another way.
If You choose to correspond with Us via e-mail, We reserve the right (but not the obligation) to retain the content of Your email messages as well as Your e-mail address or other personal information, and Our responses.
PERSONAL INFORMATION PROVIDED AS PART OF USER CONTENT
On occasion and under certain circumstances, COHEN FASHION OPTICAL may, in its sole discretion, offer Users the opportunity to submit content to the Website, such as questions and endorsements regarding COHEN FASHION OPTICAL or Products and Service, general discussions of vision and eye care, eyewear and wellbeing, and other communications with the COHEN FASHION OPTICAL Website community. You should consider what information You chose to share in the content that You submit. If You include personal, health or sensitive information in the content that You provide to COHEN FASHION OPTICAL for public postings to the Website, including any bulletin boards, forum posts, etc., such information may be made available to anyone using the Website. Your contact information (which may include, without limitation, Your Account Information such as Your email address) may be included with any content that You post via the Website. COHEN FASHION OPTICAL does not edit or otherwise remove such information from User content before it is posted on the Website. If You do not wish to have Your information made available in this manner, You must remove any such information from the content before posting. COHEN FASHION OPTICAL is not liable for any damages caused or incurred due to information that You have made available in the foregoing manner.
LINKS TO OTHER WEBSITES
COHEN FASHION OPTICAL takes commercially reasonable precautions to protect the security of your personal information. We store personal information, personal financial information and other sensitive information in a secure manner and transmit it via a secure internet channel. However, no security measures are perfect or impenetrable, and COHEN FASHION OPTICAL cannot guarantee that the information submitted to, maintained on or transmitted from its systems will always be secure. COHEN FASHION OPTICAL is not responsible for the circumvention of any privacy settings or security measures contained on the Website by any Users or third parties.
Remember that You are the first and best defense against unauthorized access to Your information. Please do not share your COHEN FASHION OPTICAL Account Information or Password with others and take the necessary steps to assess whether Your personal information is being transmitted to its intended recipient in a reasonably secure manner.
YOUR CHOICES ABOUT YOUR PERSONAL INFORMATION
Inquiries concerning the collection and deletion of Your personal information.
We understand that You may have certain questions about COHEN FASHION OPTICAL’s access and use of information that We have collected. Under some circumstances, You may be able to opt-out of Our continued collection or use of Your personal information, and/or seek access to or deletion of personal information that We have collected about You in the past.
There are circumstances when COHEN FASHION OPTICAL will not be able to comply with such requests. For example, We may deny a request if We determine, in good faith, that We should not comply because: to do so would violate or conflict with COHEN FASHION OPTICAL’s legal obligations, including, but not limited to, legal obligations as to the preservation and non-disclosure of financial, medical or personal health information; the information is the privileged, proprietary or confidential information of COHEN FASHION OPTICAL or someone other than the person making the request; the identity or authority of the person making the request cannot be confirmed; compliance with the request would compromise the privacy or legal rights of others; the burden or expense of responding would be disproportionate to the requesting individual’s privacy risk; the information is commercially necessary for Us to complete transactions or provide products or services that the User requested; or to do so would impede COHEN FASHION OPTICAL’s detection, correction or prevention of any security incident, intentional or non-intentional interference with the Website, products or services.
Additionally, under some circumstances, even if You opt-out, non-personal information regarding your activities on the Website, and/or information from third-party websites for non-interest-based advertising purposes may be collected and used to determine the effectiveness of the advertisements.
If You have any questions or concerns about COHEN FASHION OPTICAL’s collection or use of Your personal information, wish to opt-out of further collection of Your personal information or request deletion of personal information presently in Our possession, please contact Us using one of the methods set forth below. Upon receiving Your request, We will endeavor to respond to request in a commercially reasonable time.
Please contact us:
US Mail: Cohen Fashion Optical
Attn: Customer Privacy
100 Quentin Roosevelt Blvd | Suite 400
Garden City, NY 11530
Opt-out of specific phone, email, text, or marketing offers.
In accordance with Your prior experience with COHEN FASHION OPTICAL , including in some cases, the permission You have given Us, COHEN FASHION OPTICAL may use a variety of means, such as phone, email, or text, to communicate with You regarding COHEN FASHION OPTICAL’s marketing offers and/or the marketing offers of Our partners or others that may be of interest to You.
If You do not wish to receive phone, mail, SMS text. or email marketing offers, You may request that we remove your name from our internal email, direct mail, or internal telemarketing lists.
Please contact us:
US Mail: Cohen Fashion Optical
Attn: Customer Privacy
100 Quentin Roosevelt Blvd | Suite 400
Garden City, NY 11530
If You no longer would like to receive special offer information or other promotional messages from Us, via email, You may click the link at the bottom of any email You receive from Us and follow the instructions. Your email address will be removed from Our marketing list. However, COHEN FASHION OPTICAL may continue to communicate with you concerning Your COHEN FASHION OPTICAL’s User Account, Products and Services, delivery, billing, renewal and other matters. Please allow us a commercially reasonable period of time in order to satisfy your request, as some promotions may already be in process.
In order to assist Your selection of eyeglasses, before making Your purchase, You may be offered the opportunity to see how Your glasses may look on a digital image of Your face via Virtual Try-On (“VTO”) using technology provided by Ditto Technologies, Inc. (“Ditto”) If You chose to use VTO, You will be required to allow a digital image of Your face and eyes to be captured to enable You to view a static image of Your face with the digital glasses that You select. You may also have the option of whether to save Your VTO images for future reference. VTO images are accessed and stored, if You so choose, on separate VTO servers, managed by Ditto, and used exclusively by You to assist Your selection of frames.
Depending on Your state, there may be laws regarding the collection and storage of “biometric” data, such as Illinois’ Biometric Information Privacy Act. By clicking “Agree” or using Ditto’s VTO technology, you consent to the capture, processing and storage of images of Your face for the sole purpose of showing virtual eye wear on Your face and providing customized information about eyewear.
You are not required to use VTO in order to purchase any Product or Services, nor to store the images You have created for later use. If You do NOT agree to the capture, processing and storage of images of Your face, please do NOT access or use VTO.
The Website is intended for a general audience. We do not knowingly collect information about children or sell products or services to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 16. If you are under the age of 16, please do not use the Website.
Unless otherwise noted, this Privacy Notice and use of COHEN FASHION OPTICAL’s Website, or Products or Service shall be governed by and construed in accordance with the laws of the State of New York, United States of America. If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the other provisions and shall not affect the validity of the other provisions.
HOW WE RESPOND TO “DO NOT TRACK” SIGNALS
COHEN FASHION OPTICAL is required by California and Delaware law to tell Users whether it honors “Do Not Track” settings in your browser concerning targeted advertising. COHEN FASHION OPTICAL does not respond to ”Do Not Track” signals in your browser, as there is no consensus as to what “Do Not Track” means and We have no way to determine whether partners, affiliates, third party service provides or others can or will honor a Do Not Track signal in your browser while they track your browsing activities in order to serve you content that is tailored to your interests.
NOTICE TO CALIFORNIA RESIDENTS
If You are a California resident that is visiting the Website, You may be aware that, under certain circumstances, not presently applicable to COHEN FASHION OPTICAL, You may be entitled to additional disclosures or to exercise different privacy rights under applicable California law. As a condition of Your access or use any portion of the Website, You understand and agree that the Website, Products and Services are NOT governed by California law and agree to the terms set forth in this Privacy Notice.
VISITING THE WEBSITE FROM OUTSIDE THE UNITED STATES
If You are visiting the Website from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States. The data protection, privacy and other laws of the United States and other countries might not be as comprehensive as those in your country. By using any portion of the Website, You understand and consent to the transfer of your information to our facilities in the United States and to those third parties with whom We share it as described in this Privacy Notice.
We update or change this Privacy Notice at any time and from time to time.
QUESTIONS OR COMMENTS
If You have any questions or concerns about this Privacy Notice, the practices of this Website, or your interaction with this Website, please contact us:
US Mail: Cohen Fashion Optical
Attn: Customer Privacy100 Quentin Roosevelt Blvd | Suite 400
Garden City, NY 11530
Last updated: 12/8/2020